{"id":9378,"date":"2024-10-22T13:44:16","date_gmt":"2024-10-22T03:44:16","guid":{"rendered":"https:\/\/psgconference.com\/2024\/?page_id=9378"},"modified":"2025-07-29T10:38:04","modified_gmt":"2025-07-29T00:38:04","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/psgconference.com\/2025\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9378\" class=\"elementor elementor-9378\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-409f38d4 e-flex e-con-boxed e-con e-parent\" data-id=\"409f38d4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-60baa4bd e-con-full e-flex e-con e-child\" data-id=\"60baa4bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91fcdfa elementor-widget elementor-widget-theme-site-logo elementor-widget-image\" data-id=\"91fcdfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-site-logo.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/psgconference.com\/2025\">\n\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2355\" height=\"549\" src=\"https:\/\/psgconference.com\/2025\/wp-content\/uploads\/2024\/03\/PSG-Logo_White.png\" class=\"attachment-full size-full wp-image-8225\" alt=\"\" srcset=\"https:\/\/psgconference.com\/2025\/wp-content\/uploads\/2024\/03\/PSG-Logo_White.png 2355w, https:\/\/psgconference.com\/2025\/wp-content\/uploads\/2024\/03\/PSG-Logo_White-600x140.png 600w, https:\/\/psgconference.com\/2025\/wp-content\/uploads\/2024\/03\/PSG-Logo_White-300x70.png 300w, https:\/\/psgconference.com\/2025\/wp-content\/uploads\/2024\/03\/PSG-Logo_White-1024x239.png 1024w, https:\/\/psgconference.com\/2025\/wp-content\/uploads\/2024\/03\/PSG-Logo_White-768x179.png 768w, https:\/\/psgconference.com\/2025\/wp-content\/uploads\/2024\/03\/PSG-Logo_White-1536x358.png 1536w, https:\/\/psgconference.com\/2025\/wp-content\/uploads\/2024\/03\/PSG-Logo_White-2048x477.png 2048w\" sizes=\"(max-width: 2355px) 100vw, 2355px\" \/>\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2258d4d3 e-con-full e-flex e-con e-child\" data-id=\"2258d4d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a8cdba2 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"3a8cdba2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/psgconference.com\/2025\/?page_id=27\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">home<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3fef4ee e-flex e-con-boxed e-con e-parent\" data-id=\"3fef4ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-21872368 e-con-full e-flex e-con e-child\" data-id=\"21872368\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78df3dac elementor-widget elementor-widget-heading\" data-id=\"78df3dac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9afbb41 elementor-widget elementor-widget-text-editor\" data-id=\"9afbb41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"160\" data-end=\"198\"><strong data-start=\"160\" data-end=\"198\">Substitution &amp; Cancellation Policy<\/strong><\/p>\n<p data-start=\"200\" data-end=\"524\">If, after booking, you are unable to attend, you are welcome to nominate someone else to attend in your place.<br data-start=\"310\" data-end=\"313\">Please advise substitutions via email and update the attendee details via our ticketing platform so a correct name tag will be available at the registration desk.<br data-start=\"475\" data-end=\"478\">Places at the PSG Conference cannot be shared.<\/p>\n<p data-start=\"526\" data-end=\"716\">If you cannot attend and would like a refund, requests must be made in writing to <strong data-start=\"608\" data-end=\"634\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"610\" data-end=\"632\">team@psgconference.com<\/a><\/strong>. The effective date of cancellation is the date your written request is received.<\/p>\n<p data-start=\"718\" data-end=\"785\">Refunds are subject to a deduction of a <strong data-start=\"758\" data-end=\"784\">AUD $50 processing fee<\/strong>.<\/p>\n<ul>\n<li data-start=\"718\" data-end=\"785\"><strong data-start=\"789\" data-end=\"841\">Cancellation more than 60 days before the event:<\/strong> 100% refund<\/li>\n<li data-start=\"718\" data-end=\"785\"><strong data-start=\"858\" data-end=\"915\">Cancellation between 60 and 30 days before the event:<\/strong> 90% refund<\/li>\n<li data-start=\"718\" data-end=\"785\"><strong data-start=\"931\" data-end=\"988\">Cancellation between 30 and 14 days before the event:<\/strong> 80% refund<\/li>\n<li data-start=\"718\" data-end=\"785\"><strong data-start=\"1004\" data-end=\"1054\">Cancellation 14 days or less before the event:<\/strong> No refund<\/li><\/ul>\n<p data-start=\"1066\" data-end=\"1208\"><strong data-start=\"1066\" data-end=\"1089\">Sponsorship Refunds<\/strong><\/p><p data-start=\"1066\" data-end=\"1208\">If the refund request relates to a sponsorship (general or event-specific), a full refund may be provided <em data-start=\"1198\" data-end=\"1207\">only if<\/em>:<\/p>\n<ul>\n<li data-start=\"1066\" data-end=\"1208\">You or your business have received no advertising or promotion through any of our channels (including social media, print media, or digital communications), <strong data-start=\"1368\" data-end=\"1375\">and<\/strong><\/li>\n<li data-start=\"1066\" data-end=\"1208\">We have not incurred any expense in relation to the sponsorship arrangement.<\/li>\n<\/ul>\n<p data-start=\"1458\" data-end=\"1531\">Each sponsorship refund request will be assessed on a case-by-case basis.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d14489d elementor-widget elementor-widget-text-editor\" data-id=\"d14489d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"x_MsoNormal\"><b>Privacy Terms<\/b><\/p><p>By booking into one of our events, you give your consent to PSG Conference to share your details with sponsors or exhibitors containing your name and company.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-278a592 elementor-widget elementor-widget-text-editor\" data-id=\"278a592\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Contact Us<\/b><\/p><p>If you have any questions or concerns about our privacy policy, please contact us at:<\/p><p><strong>Australian Security Research Centre<\/strong><br \/><strong>Email:<\/strong> <a href=\"mailto:info@asrc.com.au\" data-linkindex=\"2\">info@asrc.com.au<\/a><br \/><strong>Phone:<\/strong> 1300 459 970<br \/><strong>Address:<\/strong> U7 333 Queensport Rd N, Murarrie QLD 4172<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7bc2799b e-flex e-con-boxed e-con e-parent\" data-id=\"7bc2799b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-78da406f e-flex e-con-boxed e-con e-child\" data-id=\"78da406f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6ccfe0eb e-flex e-con-boxed e-con e-child\" data-id=\"6ccfe0eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4b47df1d e-con-full e-flex e-con e-child\" data-id=\"4b47df1d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d6f0ed8 elementor-widget elementor-widget-image\" data-id=\"7d6f0ed8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/psgconference.com\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2355\" height=\"549\" src=\"https:\/\/psgconference.com\/2025\/wp-content\/uploads\/2024\/03\/PSG-Logo_White.png\" class=\"elementor-animation-float attachment-full size-full wp-image-8225\" alt=\"\" srcset=\"https:\/\/psgconference.com\/2025\/wp-content\/uploads\/2024\/03\/PSG-Logo_White.png 2355w, https:\/\/psgconference.com\/2025\/wp-content\/uploads\/2024\/03\/PSG-Logo_White-600x140.png 600w, https:\/\/psgconference.com\/2025\/wp-content\/uploads\/2024\/03\/PSG-Logo_White-300x70.png 300w, https:\/\/psgconference.com\/2025\/wp-content\/uploads\/2024\/03\/PSG-Logo_White-1024x239.png 1024w, https:\/\/psgconference.com\/2025\/wp-content\/uploads\/2024\/03\/PSG-Logo_White-768x179.png 768w, https:\/\/psgconference.com\/2025\/wp-content\/uploads\/2024\/03\/PSG-Logo_White-1536x358.png 1536w, https:\/\/psgconference.com\/2025\/wp-content\/uploads\/2024\/03\/PSG-Logo_White-2048x477.png 2048w\" sizes=\"(max-width: 2355px) 100vw, 2355px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5caadc elementor-widget elementor-widget-text-editor\" data-id=\"f5caadc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tThe PSG Conference aims to highlight the importance of working together across sectors and specialisations to address emerging challenges and enhance our nation\u2019s security posture.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d93d808 elementor-mobile-align-center elementor-widget-mobile__width-auto elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"3d93d808\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:1300459970\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">1300 459 970<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:info@psgconference.com\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">info@psgconference.com<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-map-marker-alt\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M172.268 501.67C26.97 291.031 0 269.413 0 192 0 85.961 85.961 0 192 0s192 85.961 192 192c0 77.413-26.97 99.031-172.268 309.67-9.535 13.774-29.93 13.773-39.464 0zM192 272c44.183 0 80-35.817 80-80s-35.817-80-80-80-80 35.817-80 80 35.817 80 80 80z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Canberra, Australia<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-51eb2072 e-con-full e-flex e-con e-child\" data-id=\"51eb2072\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29ed7356 elementor-widget elementor-widget-heading\" data-id=\"29ed7356\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Navigation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48cb8c44 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget 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22.9-34.7 42.6-42.6 29.5-11.7 99.5-9 132.1-9s102.7-2.6 132.1 9c19.6 7.8 34.7 22.9 42.6 42.6 11.7 29.5 9 99.5 9 132.1s2.7 102.7-9 132.1z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d044cd elementor-widget elementor-widget-text-editor\" data-id=\"4d044cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/psgconference.com\/2025\/tcs-and-privacy-policy\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-size: 12px;\">T&amp;C&#8217;s and Privacy Policy<\/span><\/a><br><a href=\"https:\/\/psgconference.com\/2025\/refund-policy\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-size: 12px;\">Refund Policy<\/span><\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>home Refund Policy Substitution &amp; Cancellation Policy If, after booking, you are unable to attend, you are welcome to nominate someone else to attend in your place.Please advise substitutions via email and update the attendee details via our ticketing platform so a correct name tag will be available at the registration desk.Places at the PSG [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"content-type":"","footnotes":""},"class_list":["post-9378","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.4 (Yoast SEO v25.4) - 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