Refund Policy

Substitution & cancellation policy

• If, after booking you are unable to attend, you are welcome to nominate someone else to attend in your place. 
• Please advise substitutions via email so a correct name tag will be available at the registration desk.
• Places at the PSG Conference cannot be shared.

If you cannot attend and would like a refund, requests must be in writing to [email protected]. The effective date is the date of dispatch.

• Refunds are subject to a deduction of a AUD $50 processing fee
• Cancellation more than 60 days before the event: 100% refund
• Cancellation less than 60 days and more than 30 days before the event: 90% refund
• Cancellation less than 30 days, but more than 14 days: 80% refund
• Cancellation 14 days or less, no refund